: : : FAQ : : :
WHERE IS SIRCIAM MADE?
Thank you for visiting and shopping with us. All of our wonderful pieces are handmade in our little studio in the heart of the Los Angeles district of jewelry. Every step of the way we ensure the quality of our pieces as we make them by hand with expert care from our offices to your homes.
ETHICALLY SOURCED AND UNIQUELY YOURS
All of our gemstones are ethically sourced and all of the diamonds we use are conflict free. We always hand-select the most beautiful stones from our stock to fill our web orders. All of the photographs on our website are shown with pieces made in 14k rose gold. We also enjoy working in an ethereal 14k yellow and custom blended 14k white gold. Our downtown production offices always use the most environmentally friendly processes and recycled materials whenever possible.
HOW DO I CARE FOR MY JEWELRY?
Our beautiful jewelry is made to be loved and worn every day. Please note that our pieces are made with the intention of lasting forever with proper care. During activities that are hard on the hands such as gardening, going to the gym, dish washing, or moving heavy objects we recommend removing them prior.
When jewelry gets dirty, one can simply use a toothbrush with mild soap and scrub gently. Rinse under warm water to wash the suds. From a distance of ten inches, use a blow-dryer on low heat to remove the moisture. A final pat with a soft towel to fully dry is all that’s needed.
PACKAGING AND GIFT WRAPPING
Our pieces come elegantly packaged in our Sirciam Branded Tye-Dyed Pouch and Sirciam Branded Watercolor Box made from sustainable sources and look-book card of authenticity. If you wish to have further gift wrapping ($12 USD), the option for it is available by request.
BESPOKE AND CUSTOM
Our made-from-scratch custom orders are accepted on a case-by-case basis during the months of February-May due to the constraints of our production schedule.
Pricing is split into three parts.
The first is the original wax carving rated at $1500 USD and up.
*prior to creating a sketch we require a $300 non refundable deposit.
The second are the materials but not limited to gold, diamonds, and colored gemstones rated at $900 USD and up.
*please note the minimum quote does not include the pricing of center stones
The third is the labor of all of the steps necessary for developing a bespoke piece rated at $1000 USD and up.
Please do note, every custom piece is an original artwork and although we will take-into-account all of the customer notes and requests, once the piece is put into production no additional changes can be requested.
As with all Sirciam pieces, we make them as though we are making them for ourselves and we will always do what we believe is correct for the piece.
*lead time for our custom orders is usually 12 weeks to 16 weeks
**due to the delicate nature of diamonds and gemstones we don’t work with customer supplied materials.
***not valid for any discount or promotions
: : : Store Policies : : :
Due to the nature of the handmade business, we cannot accept returns. While we are confident that you will be satisfied with your purchase, all sales are final. If you are hesitant and have any questions, please contact us prior to placing an order. Production will start upon confirmation of payment on the same business day and once submitted cannot be canceled so please be sure of your purchase.
WHAT IS THE USUAL PRODUCTION TIME?
All of our items are handcrafted and made to order. Please allow approximately 2-3 weeks for all products to be handmade just for you. Our 'in stock' items usually ship within 3-5 business days. Kindly let us know of any time constraints within our normal production window and we will do our best to accommodate you.
RUSH OR EXPEDITED PRODUCTION
Our rush or expedited production is available on a case by case basis and is subject to a 20% surcharge on your order. Should you have an order requiring rush processing please do enquire with us via email at firstname.lastname@example.org if it will be possible.
Please note that 'rush or expedited production' refers to the production time and not the carrier (UPS) speed. Conditions such as the effect of extreme weather or mechanical failure are simply outside of our control.
I DON’T KNOW MY SIZE?
Feel free to contact us via email and we can send a complementary ring sizer (domestic U.S. only) before your order is placed to confirm appropriate sizing. We recommend that you confirm appropriate sizing for our rings and any other customized pieces prior to placing your online order.
WHAT IF I ORDERED THE WRONG SIZE?
Rest assured if you ordered the wrong size, we're here to help!
In most cases rings can be resized and we provide this service free of charge within two weeks of receipt when ordered directly though us.
We do require return postage of $30 in the domestic US, $60 to Canada and $80 for international shipments.
Rings that are not directly ordered though us require a $40 fee to go down in size and a $80-120 fee per shank to go up in size. Please note these fees may vary should a shank be thicker than 2.5 mm or have the infinity symbol.
Unfortunately, eternity bands or rings with stones all the way around are not sizable so please be sure of your finger size before placing your order!
HOW DO I REQUEST QUARTER SIZES?
We are happy to make all of our pieces in quarter sizes to ensure perfect fitment. Simply click the 'add order note' in the shopping cart area and let us know the desired size.
WHAT IF I'M SIZE 10+?
If you would like a ring made larger than 10, we are happy to accommodate you! Simply follow the same format above by 'adding an order note' is all thats needed.
We offer most text engravings for $40 and up on our pieces. During the checkout process simply 'add order note' and let us know what you would like! After checking out, we will send a separate invoice for the engraving fee.
Custom artworks can be engraved on our pieces where pricing and applicability is determined on a case by case basis.
TERMS AND CONDITIONS
We recommend that you confirm appropriate sizing for our rings and any other customized pieces prior to placing your online order. Sirciam cannot guarantee that colors represented on the website will exactly match the jewelry you receive. Since all pieces are handmade and come from raw materials, please anticipate minor variations in color and texture. Rest assured that the piece you will receive will be uniquely yours!
Your beautiful pieces will be shipped out with our complementary UPS ground service for orders $250 and above with a direct signature required. We do offer UPS 2 day service for $45 and UPS Overnight service for $70 as options during your checkout process. You will receive a confirmation email once you have checked out and we have received payment. Production will then get started right away on your order so there will be no need to contact us further unless you have additional questions. When your beautiful piece is finished and is on its way to you a second confirmation email will be sent with tracking information.
Although our domestic ground shipping service is complementary for orders of $200 and above, should a shipment be undeliverable for three attempts the package will be routed back to our offices. In this case, we require a reshipment fee of $30. Thank you for your understanding!
International shipments are allowed to most countries and are billed at a flat rate of $80 USD. Shipments are always insured, declared and invoiced for the full amount. Risk of loss and title of merchandise shipped internationally will pass upon you; the importer upon delivery to our carrier (UPS or FEDEX). Your order is subject to import duties and taxes that are not included in our shipping costs. As the importer you must comply with all laws and regulations of the destination country. You authorize us to designate our carrier (UPS or FEDEX) to act as your agent with relevant customs and tax authorities.
WARRANTY AND SERVICE
All of our beautiful handmade pieces are always welcome to be sent back for service and repairs. We warranty our jewelry against normal ‘wear and tear’ for two years after the purchase date. Should an issue arise during the warranty period, we would be happy to repair the item free of charge with return postage.
If a an item shipped to you is defective, you may return it for repair within 7 days of receipt. We will make necessary repairs to the item and return it to you. You are responsible for any shipping costs associated with any such returns for repair.
If a product has any issues arising outside of proper and reasonable care, or negligence, we would be happy to restore your keepsake item based on a fair labor and materials rate plus return postage ($30 domestic US).
Please contact us via email to obtain an RA# prior to shipping back to our offices.
You are responsible for shipping costs associated with any of the above repairs, and we recommend that the item always be insured for the FULL VALUE.
nside of the package please include your RA#, FULL NAME, RETURN ADDRESS, PHONE NUMBER and EMAIL ADDRESS.
The complementary services during warranty and repairs outside of warranty include free inspection, repolishing and ultrasonic cleaning for the lifetime of your piece.
During it's stay, we will tighten center stones and diamonds and check and retip prongs when necessary.
We offer complementary chain and clasp repair within 90 days of receipt.
Warranty services listed above are non-transferrable and intended only for the original customer or gift recipient of your jewelry piece.
We are not responsible for damaged jewelry falling outside of normal wear and tear, or repairs and alterations made by other jewelers.