WHERE IS SIRCIAM MADE?
Thank you for visiting and shopping with us. All of our wonderful pieces are handmade in our little studio in the heart of the Los Angeles district of jewelry. Every step of the way we ensure the quality of our pieces as we make them by hand with expert care from our offices to your homes.
ETHICALLY SOURCED AND UNIQUELY YOURS
All of our gemstones are ethically sourced and all of the diamonds we use are conflict free. We always hand-select the most beautiful stones from our stock to fill our web orders. All of the photographs on our website are shown with pieces made in 14k rose gold. We also enjoy working in an ethereal 14k yellow and custom blended 14k white gold. Our downtown production offices always use the most environmentally friendly processes and recycled materials whenever possible.
HOW DO I CARE FOR MY JEWELRY?
Our beautiful jewelry is made to be loved and worn every day. Please note that our pieces are made with the intention of lasting forever with proper care. During activities that are hard on the hands such as gardening, going to the gym, dish washing, or moving heavy objects we recommend removing them prior.
When jewelry gets dirty, one can simply use a toothbrush with mild soap and scrub gently. Rinse under warm water to wash the suds. From a distance of ten inches, use a blow-dryer on low heat to remove the moisture. A final pat with a soft towel to fully dry is all that’s needed.
PACKAGING AND GIFT WRAPPING
Our pieces come elegantly packaged in our Sirciam Branded Tye-Dyed Pouch and Sirciam Branded Watercolor Box made from sustainable sources and look-book card of authenticity. If you wish to have further gift wrapping ($12 USD), the option for it is available by request.
BESPOKE AND CUSTOM
Our made-from-scratch custom orders are accepted on a case-by-case basis during the months of February-May due to the constraints of our production schedule. Please do enquire outside of these typical time-frames if there are openings.
Prior to creating a sketch we require a $300 non refundable deposit. The amount can be applied to your final invoice should you like to move forward with the custom design process.
Pricing is usually split into three parts. The first being the illustration, design and original wax carving ($1500 USD and up). The second being materials but not limited to gold, diamonds, and colored gemstones ($900 USD and up). The third, namely gold casting, ring sizing (where applicable), gold cleaning, laser welding, laser engraving the Sirciam logo and gold carat registered mark, assembly, lapidary, stone setting and gold polishing and finishing (rated at $1000 USD and up).
Lead time for our custom orders is usually 12 weeks to 16 weeks and varies during the time of year.
Please do note, every custom piece is an original artwork and although we will take-into-account all of the customer notes and requests, once the piece is put into production only during the early stages of the wax phase, usually weeks 1-2, minor changes can be requested.
Minor changes would be classified as ring sizing, necklace length, diamond melee placement, and in some cases center stone selection. All structural changes are considered major changes and whether they can be accommodated will be at the discretion of Sirciam.
Due to the delicate nature of diamonds and gemstones, we don’t work with customer supplied materials.
: : : Store Policies : : :
Due to the nature of the handmade business, we cannot accept returns. While we are confident that you will be satisfied with your purchase, all sales are final. If you are hesitant and have any questions, please contact us prior to placing an order. Production will start upon confirmation of payment on the same business day and once submitted cannot be canceled so please be sure of your purchase.
WHAT IS THE USUAL PRODUCTION TIME?
All of our items are handcrafted and made to order. Please allow approximately 2-3 weeks for all products to be handmade just for you. Our in-stock items usually ship within 3-5 business days. Kindly let us know of any time constraints, especially during the holiday season, and we will do our best to accommodate you.
I DON’T KNOW MY SIZE?
Feel free to contact us via email and we can send a complementary ring sizer (domestic U.S. only) before your order is placed to confirm appropriate sizing. We recommend that you confirm appropriate sizing for our rings and any other customized pieces prior to placing your online order.
Should resizing be needed we provide the service free of charge within two weeks of receipt. We do require return postage of $25 in the domestic US and between $50-80 for international shipments.
HOW TO REQUEST QUARTER SIZES?
We are happy to make all of our pieces in quarter sizes to ensure perfect fitment. Simply click the 'add order note' in the shopping cart area and let us know the desired size.
WHAT IF I'M SIZE 10+?
If you would like a ring made larger than 10, we are happy to accommodate you! Simply follow the same format above by 'adding an order note' is all thats needed.
TERMS AND CONDITIONS
We recommend that you confirm appropriate sizing for our rings and any other customized pieces prior to placing your online order. Sirciam cannot guarantee that colors represented on the website will exactly match the jewelry you receive. Since all pieces are handmade and come from raw materials, please anticipate minor variations in color and texture. Rest assured that the piece you will receive will be uniquely yours!
Your beautiful pieces will be shipped out with our complementary UPS ground service for orders $200 and above with a direct signature required. We do offer UPS 2 day service for $40 and UPS Overnight service for $60 as options during your checkout process. You will receive a confirmation email once you have checked out and we have received payment. Production will then get started right away on your order so there will be no need to contact us further unless you have additional questions. When your beautiful piece is finished and is on its way to you a second confirmation email will be sent with tracking information.
International shipments are allowed to most countries and are billed a flat rate of $80 USD. Shipments are always insured, declared and invoiced for the full amount. Risk of loss and title of merchandise shipped internationally will pass upon you; the importer upon delivery to our carrier (UPS or FEDEX). Your order is subject to import duties and taxes that are not included in our shipping costs. As the importer you must comply with all laws and regulations of the destination country. You authorize us to designate our carrier (UPS or FEDEX) to act as your agent with relevant customs and tax authorities.
SERVICE AND REPAIRS
All of our beautiful handmade pieces are always welcome to be sent back for service and repairs. We warranty our jewelry against normal ‘wear and tear’ for two years after the purchase date. Should an issue arise during the warranty period, we would be happy to repair the item free of charge with return postage.
If a an item shipped to you is defective, you may return it for repair within 7 days of receipt. We will make necessary repairs to the item and return it to you. You are responsible for any shipping costs associated with any such returns for repair.
If a product has any issues arising outside of proper and reasonable care, or negligence, we would be happy to restore your keepsake item based on a fair labor and materials rate plus return postage ($25 domestic US).
Please contact us via email to obtain an RA# prior to shipping back to our offices.
You are responsible for shipping costs associated with any of the above repairs, and we recommend that the item always be insured for the FULL VALUE.
nside of the package please include your RA#, FULL NAME, RETURN ADDRESS, PHONE NUMBER and EMAIL ADDRESS.
The complementary services during warranty and repairs outside of warranty include free inspection, repolishing and ultrasonic cleaning for the lifetime of your piece.
During it's stay, we will tighten center stones and diamonds and check and retip prongs when necessary.
We offer complementary chain and clasp repair within 90 days of receipt.
Warranty services listed above are non-transferrable and intended only for the original customer or gift recipient of your jewelry piece.
We are not responsible for damaged jewelry falling outside of normal wear and tear, or repairs and alterations made by other jewelers.